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Where notifications appear

Seloria delivers notifications through two channels:
  • In-app — the bell icon in the top bar shows your unread count and opens a quick panel. The full Notifications page lists everything grouped by date (Today, Yesterday, This week, Older), with All and Unread tabs. You can mark individual items as read, use Mark all as read, or delete notifications you no longer need.
  • Email — the same events can also reach your inbox, sent from your organization’s notification address.
Both channels respect your personal preferences, so you decide what reaches you and where.

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Configurable events

Go to Settings → Notifications to control your preferences. Two master switches — Email notifications and In-app notifications — turn each channel on or off entirely. Below them, individual toggles cover each event group:
  • Requests (intakes): request created, request assigned, request status changed
  • RFQs: RFQ created, RFQ updated, RFQ approved, RFQ rejected
  • Purchase orders: PO created, PO updated, PO approved, PO rejected
  • Suppliers: supplier invited, supplier responded (quotation received)
  • Summaries: weekly summary (on by default), monthly summary (off by default)
Toggles save immediately as you flip them. If you stop receiving an email you expect, check that both the channel switch and the specific event toggle are on.

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Weekly and monthly summaries

Summaries are digest emails recapping activity in your organization: your requests, requests approved or rejected, new and published RFQs, quotations received, and POs issued, plus highlights such as total savings, average cycle time, and the number of pending approvals. Each digest also leaves an in-app notification, and arrives in your preferred language (English or Spanish). Project Managers and Administrators can set the company-wide schedule in Settings → Notifications: enable or disable the weekly summary and pick its day of the week and hour, and enable the monthly summary and pick its day of the month. Individual users still opt in or out through their personal toggles.

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SLAs: keeping work moving

SLA timers watch two kinds of stalled work:
  • Pending approvals — award approvals and PO approvals that nobody has decided on
  • Unassigned requests — submitted requests that no buyer has been assigned to yet
Each timer has two stages:
  1. Reminder — once an item has been pending longer than the configured hours, Project Managers and Administrators receive a reminder (in-app and email).
  2. Escalation — once it has been pending longer than the configured days, Administrators receive an escalation notice (if the organization has no Administrator, Project Managers receive it instead).
Each stage fires only once per item, so you won’t be spammed about the same approval repeatedly.

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SLA presets and defaults

During onboarding you choose one of three presets:
  • Strict — 24h for approvals, 12h for request assignment. For operations that need speed.
  • Standard — 48h for approvals, 24h for request assignment. The default.
  • Relaxed — 5 days for approvals, 3 days for request assignment. For small teams or complex processes.
If your organization never configured SLAs, Seloria applies the standard windows: 48 hours / 5 days for award and PO approvals, and 24 hours / 3 days for request assignment.

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Editing SLAs

Open Settings → SLAs to fine-tune each timer independently:
  • Award approvals — reminder (hours) and escalation (days)
  • PO approvals — reminder (hours) and escalation (days)
  • Request assignment — reminder (hours) and escalation (days)
Enter the new values and click Save changes. The new windows apply to the next SLA check.